Yes.
You can request a temporary pause of your BHOUT membership without cancelling it, as long as the applicable conditions are met.
What happens during the pause?
During the pause period:
no membership payment will be charged
you won’t be able to book or attend sessions
any sessions booked during that period will be automatically cancelled
your membership will automatically reactivate on the return date you selected
if you have an active discount, it will remain active after reactivation
What happens to my credits?
When the pause starts:
your remaining credits are frozen
the remaining days in your billing cycle are also frozen
When you return:
you’ll keep the credits you still had available
you’ll continue with the remaining days left in your cycle
Example
If you still had 10 days left in your cycle when the pause started:
→ when you return, you’ll still have those same 10 days to use your remaining credits
After that, your membership will renew normally.
What are the pause conditions?
you can pause your membership for up to 60 days per year
each pause can last a maximum of 30 consecutive days
pauses longer than 30 consecutive days require valid medical justification
you cannot have outstanding payments
pauses cannot be applied retroactively
When should I request the pause?
You should submit the form only close to the date you want the pause to begin.
How can I request a pause?
To request a pause, fill in the form below:
You’ll need to provide:
return date
reason for the pause
If the request exceeds 30 consecutive days, medical justification will be required.
What happens next?
After submitting the form:
the BHOUT team will review your request
you’ll receive a confirmation by email
processing may take up to 3 business days
Important
If you want to return earlier than planned, simply contact the BHOUT team.